Farfetch Reviews (2026): Pros, Cons & Real Use Cases

Reviewers consistently praise Farfetch for its extensive and unique selection of clothing, shoes, and accessories. Many appreciate the ability to find items not readily available elsewhere, highlighting the platform's access to a global network of designers and boutiques. For example, one reviewer stated, "I LOVE shopping on Farfetch... The variety of choice on Farfetch is amazing."

While many customers commend Farfetch for its fast and efficient shipping, others report issues with delays, unexpected customs fees, and inconsistent delivery experiences. Some reviewers highlight the convenience of next-day delivery, while others express frustration with orders arriving late or being handled by unreliable couriers. One reviewer noted, "My dresses came in record speed," while another described a "nightmare" experience due to delivery issues.

Many reviewers praise Farfetch's customer service for being responsive, helpful, and empathetic in resolving issues. Customers appreciate the quick responses and willingness to assist with returns and refunds. However, some reviewers report difficulties in getting their issues resolved or receiving timely responses. As one reviewer said, "Customer service was apologetic, empathetic, and quick to respond to my outreach and resolve the mistake," while another cited "luxury goods site without the luxury experience" due to customer service issues.

The returns process is generally viewed positively, with many reviewers noting the ease and speed of returns and refunds. However, some customers have experienced delays in processing returns or receiving refunds, and others have reported discrepancies in the refunded amount. One reviewer stated, "Any returns I've had to do in the past have been easy," while another described a lengthy dispute with Farfetch and PayPal over a partial refund.

Most reviewers report receiving high-quality, authentic products from Farfetch. However, a few customers have expressed concerns about the quality of certain items, with some suspecting that they may be counterfeit or not as described. One reviewer stated, "All items are in excellent, unworn condition with no damage," while another felt that "the feeling its like fake" regarding the quality of their purchase.

Several reviewers mention issues with sizing, noting that the size scale can be off or that items run larger or smaller than expected. This can lead to disappointment and the need for returns. One reviewer noted, "the size scale is off by one size".